The passenger name(s) MUST BE CORRECTLY entered with the EXACT sequence as they appear on your passport or other valid travel documents

Please be informed that if the passenger’s name does not match with that on the passenger’s passport, airlines reserve the right to deny boarding, so please ensure the passenger’s name must match with your valid travel document before you confirm the booking. No name amendment is allowed once the online transaction is completed successfully.

If you have two family names or a hyphenated family name, please enter it as one name without spaces or special characters, such as hyphens.

If your surname has only one alphabet, such as O, then please enter OO in the surname field.

For example:

If you have a middle name, it should be entered along with the first/given name in the “Given name” field. Please ensure that it must be in sequence as shown on your passport or other valid travel document.

For example:

Because of the lack of distinction between the Family name and Given name, such as Indonesian, or if only full name is shown on your passport, we are sorry to inform you that online transaction is not acceptable.

For example:

An electronic ticket will be issued instantly once the booking is confirmed. The electronic ticket will be sent to your registered email account not later than the next working day. You are suggested to print out the electronic ticket and bring along with your valid travel document and required visa upon check-in.

Once an online transaction is completed successfully, the air reservation is made immediately and air tickets will be issued instantly.

Depending on what type of booking did you choose (Standard or Flex) you have different possibilities. Using the Flex option you could change more booking parameters in a bigger timeframe than in Standard mode.

If you are not sure in your transfer details and it will likely change, choose Flex option during the booking process.

You are advised to read through the fare rules carefully before you proceed to confirm your booking. All changes must be followed by the “Fare Rules” of tickets.

Once an online transaction is completed successfully, the air reservation is made immediately and air tickets will be issued instantly.

Depending on what type of booking did you choose (Standard or Flex) you have different possibilities. Using the Flex option you could cancel in a bigger timeframe, it means closer to the date of flight than in Standard mode.

If you are not sure in your transfer details and it will likely change, choose Flex option during the booking process.

You are advised to read through the fare rules carefully before you proceed to confirm your booking. All cancellation must be followed by the “Fare Rules” of tickets.